I’ve been using WaterWork Plumbing for a while, and my experiences have been great. Nice and friendly staff. Collin did a great job. He explained everything to me before he started. Very nice and professional. He was quick and got the job done. I can always depend on WaterWork.
Amy Ruopp
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May 18, 2026
I usually give this company great reviews but this time was terrible. I shared with dispatch when I made the appointment that I needed a metal replacement fitting for underlay sink (dishwasher issue). They got me my appointment, guy was late, that happens, BUT had the wrong address. He was nice enough, came in saw what he needed, went back ut and spent over 20 minutes in his truck only to come back and tell me he needed some no flammable tool, it would take 10 minutes to get. 40 minutes later he is back (were now up to an hour of him futzing around looking for the correct tools at 177.00 an hour, which he informed me I had to pay for). Took him all of 20 minutes to actually do the work. Im a single mom and a teacher, I can't afford to pay for someone else's incompetence. Im a single mom and a teacher. He should have come prepared as I was clear when I made the appointment what I needed. I am distressed and feel really ripped off. Maybe its an anomaly but Ill really hesitate before calling them gain. Buyer beware.
Stephanie
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May 08, 2026
WaterWork is incredibly professional and timely. I have hired them several times. From scheduling an appointment through delivering services, they keep their word and are A+. They are the only plumbers I use, and my extended family now uses them too. Great job, team!
monica dickow
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December 26, 2025
They've been paid over $5000 in the past month to "clear the drain line from sewer to street" and a sent a video that was falsely showing a clear line which only included video from one of the two access points to sewer drain in my basement. Called out for a second time about a week ago for the second access point to the repair they did, and claimed it was clear for another $399. Now I have water in my basement again and the same line is backing up. Really frustrating experience
Updating to 2 starts instead of 1 because they did send someone back out free of charge, however that person was not able to get to the bottom off the issue as to why it keeps clogging right before their repair. It seems like more than a coincidence to me. Either way after a major repair the plumbing should be working flawlessly. I'll be calling Nelson Brothers for a second opinion since they were still unable to find the direct cause of the issue. They actually ended up recommending I use 1 ply and get a water alarm if it happens again, but was unable to tell me why it's already happened 2 times in 2 weeks since they've been there for a major repair. They claim it doesn't have to do with the repair but my line keeps getting clogged in the exact spot right before they did the repair. Either way will definitely not be using them in the future.
James Joseph
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June 09, 2026
Patrick was on time and presented professionally. He was polite and communicated clearly answering all my questions. He worked efficiently. It was clear that there was an obvious, expensive fix available, but he offered an alternative explaining that IF it worked, it would save me considerable money. If he tried and failed, it would cost me a bit extra. He seemed fairly confident it would work. And It did !!! He charged a bit more than I expected using the firm's published prices, but I was happy to pay a small premium for the money he saved me.
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1049 Hilton Rd, Ferndale, MI 48220, USA
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I’ve been using WaterWork Plumbing for a while, and my experiences have been great. Nice and friendly staff. Collin did a great job. He explained everything to me before he started. Very nice and professional. He was quick and got the job done. I can always depend on WaterWork.
I usually give this company great reviews but this time was terrible. I shared with dispatch when I made the appointment that I needed a metal replacement fitting for underlay sink (dishwasher issue). They got me my appointment, guy was late, that happens, BUT had the wrong address. He was nice enough, came in saw what he needed, went back ut and spent over 20 minutes in his truck only to come back and tell me he needed some no flammable tool, it would take 10 minutes to get. 40 minutes later he is back (were now up to an hour of him futzing around looking for the correct tools at 177.00 an hour, which he informed me I had to pay for). Took him all of 20 minutes to actually do the work. Im a single mom and a teacher, I can't afford to pay for someone else's incompetence. Im a single mom and a teacher. He should have come prepared as I was clear when I made the appointment what I needed. I am distressed and feel really ripped off. Maybe its an anomaly but Ill really hesitate before calling them gain. Buyer beware.
WaterWork is incredibly professional and timely. I have hired them several times. From scheduling an appointment through delivering services, they keep their word and are A+. They are the only plumbers I use, and my extended family now uses them too. Great job, team!
They've been paid over $5000 in the past month to "clear the drain line from sewer to street" and a sent a video that was falsely showing a clear line which only included video from one of the two access points to sewer drain in my basement. Called out for a second time about a week ago for the second access point to the repair they did, and claimed it was clear for another $399. Now I have water in my basement again and the same line is backing up. Really frustrating experience Updating to 2 starts instead of 1 because they did send someone back out free of charge, however that person was not able to get to the bottom off the issue as to why it keeps clogging right before their repair. It seems like more than a coincidence to me. Either way after a major repair the plumbing should be working flawlessly. I'll be calling Nelson Brothers for a second opinion since they were still unable to find the direct cause of the issue. They actually ended up recommending I use 1 ply and get a water alarm if it happens again, but was unable to tell me why it's already happened 2 times in 2 weeks since they've been there for a major repair. They claim it doesn't have to do with the repair but my line keeps getting clogged in the exact spot right before they did the repair. Either way will definitely not be using them in the future.
Patrick was on time and presented professionally. He was polite and communicated clearly answering all my questions. He worked efficiently. It was clear that there was an obvious, expensive fix available, but he offered an alternative explaining that IF it worked, it would save me considerable money. If he tried and failed, it would cost me a bit extra. He seemed fairly confident it would work. And It did !!! He charged a bit more than I expected using the firm's published prices, but I was happy to pay a small premium for the money he saved me.